Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–15 business days depending on your location. You'll receive a tracking number via email as soon as your order ships.
What is your return & refund policy?
We offer a 60-day money-back guarantee on all orders. If you're not completely satisfied, reach out to our support team and we'll arrange a full refund or replacement — no hassle, no questions asked.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to track your package in real time. You can also visit our Order Tracking page anytime.
Do you ship internationally?
Yes! We ship worldwide. Most international orders arrive within 10–20 business days. Free shipping is available on all orders over $39, regardless of location.
Is my payment secure?
Absolutely. All transactions are encrypted with 256-bit SSL security. We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Your payment details are never stored on our servers.
How can I contact customer support?
Our support team is available 24/7 via email at support@eosypro.com. We typically respond within a few hours. You can also reach us through live chat during business hours.
What if my item arrives damaged?
If your item arrives damaged or defective, contact us within 48 hours with a photo and your order number. We'll send a free replacement right away — no need to return the damaged item.










